Our Philosophy
"Doin' Nice Things For People And The Cars They Drive..." has been our philosophy and motto since we opened in 1979. We recognize our growth and success over the last 30 years and into the future is dependent on customer service and quality repairs. Our reputation in this community is a result of taking pride in providing our customers with the highest quality repairs and service. A large portion of our customers are either repeat customers or ones that have been referred to us by other satisfied customers. This is the greatest compliment that a business can receive and we put our efforts into maintaining this reputation.
There is absolutely no compromise when it comes to the safety of each vehicle repaired at T.A.C.S. This is our number one priority.
We also recognize that your vehicle represents a large investment. We will take care of this investment by doing repairs that return your vehicle to its pre-accident condition. When the time comes for you to sell or trade your vehicle, you will never be held back because of poor quality collision repairs.
You will be treated with courtesy and respect by all of our employees. We understand that you would rather not need the services of a Collision Repair Facility, but we will do everything to make your experience painless and worry free.
Company History and Shop Profile
T.A.C.S. The Auto Collision Specialists Inc. was originally founded in Glenmont, New York in 1979 by Erwin Ungerer. Mr. Ungerer, prior to opening T.A.C.S. had extensive experience at various dealerships in the Capital District. This small 2,200 square foot business soon gained a reputation for top quality collision repairs. T.A.C.S. quickly built a reputation for honesty and dependability and before long every insurance carrier in the upstate region soon recognized that T.A.C.S. was a fair and honest place to have their clients automobiles repaired.
Thirty years have passed and we are now a 5,500 square foot facility. At present there are a total of eight full time employees. The business continues to be a family owned and operated business with Erwin’s three sons, Matt, Kevin & Brian managing the facility on a daily basis. Each of them brings unique qualifications for top quality customer service, estimating, inspections, in addition to a deep knowledge of quality collision repair. We have highly trained technicians who are capable of all aspects of collision repair and generate the same top quality repairs that T.A.C.S. has become so well known for.
In addition to the daily business of auto collision repair, the owners of T.A.C.S. continue to be involved in many aspects of the local community including the Bethlehem Chamber of Commerce, Boy Scout Troop 75, as well as participating as a sponsor for several different community events each year.
General Shop Information:
- Year Established – 1979
- Owner/Operators – Andrea, Matthew, Brian & Kevin Ungerer
- Building Square Footage – 5500 sq. ft.
- Customer Parking Spaces – 10
- Additional Spaces – 20
- FREE Loaner Cars
- 24 Hour Towing Service
- Security Systems – Fire, Burglary and Video Surveillance
- Average Number of Vehicles Repaired each month - 85
Certifications & Training
T.A.C.S. is committed to providing our employees with on-going training to keep up to date with all industry standards. Each production employee is required to attend specific classes taught by I-CAR. I-CAR is the industry’s largest organization that teaches educational and certification classes for repair technicians.
Our Service Managers and other office staff also attend classes that are specific to their job title.
Vehicles We Repair
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Our Services
T.A.C.S. will walk you through every step of your vehicle's collision repair. Most aspects of your repair a Service Manager will handle, however there are a few things that you must do as the owner of the vehicle. Anything that you will have to handle we will explain to you in detail and take time to answer all of your questions. Our Service Managers are trained to make your experience as easy as possible.
Office:
- Towing Arrangements
- Estimating
- Loaner Car/Rental Car Assistance
- Claims Handling
- Insurance Company Negotiations
- Customer Progress Reports
- Direct Billing to Insurance Providers (with approval)
Collision Repair Shop:
- Parts Repair and Replacement
- Unibody Repair
- Theft/Vandalism Repair
- Electrical
- Suspension
- Air Conditioning/Cooling Systems
- Interior
- Computerized Frame Repair
- Tire/Wheel Installation and Balancing
- Computerized Alignment
- Air Bags
- Mechanical Diagnosis/Repair relating to damage
- Refinishing
- Detailing
Products We Use
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Employment
T.A.C.S. has been a family owned and operated Collision Repair Facility since 1979. We have built a strong reputation by delivering exceptional quality repairs, service, and trust with our customers. T.A.C.S. future success is only possible by combining the talents of highly skilled managers, estimators, and technicians who are dedicated to our core value of "Doin' Nice Things For People And The Cars They Drive...". A strong relationship with our employees goes hand in hand with our strong customer relationships.
Whether you are a master technician, estimator, or beginning your collision repair career, T.A.C.S. offers competitive job opportunities for all levels of employment. Entry level and experienced estimators benefit from T.A.C.S. internal training programs, advancement opportunities and technical educations provided by our suppliers. Our Technicians benefit from a number of streamlined processes which help maximize their earning potential. Each employee at T.A.C.S. has an incentive bonus program formulated by an individual’s level of experience and job description. No matter where you begin your career at T.A.C.S. there are always advancement opportunities. Being a family owned and operated facility we take pride in retaining our staff by always trying to promote/promoting from within. Paid medical insurance, holidays and vacations are a few of the benefits at T.A.C.S. along with a professional work environment. If you are interested in any positions listed below please fax (518-462-1035) or email (tacsautobodyservice@gmail.com) your cover letter and resume. All applicants are encouraged regardless of experience level. We would like the opportunity to speak with you.
- Administrative Office Assistant
- Collision Technician
- Detail Technician
- Estimator (IA License a plus but not a must)
- Office Manager
- Paint Technician
Contact Us Today
PO Box 265, 525 Route 9W, Glenmont NY 12077, Phone: (518) 462-3977 Fax: (518) 462-1035